Flaghouse: Enriching lives. Delivering solutions.™

Privacy Policy

We know that you care how information about you is used and shared. This policy describes our practices regarding personal information we gather, and we assure you that we treat your information with the utmost care.

Personal Information

FlagHouse may collect and store personal information that you provide to us when creating an account, making a purchase, compiling a Wish List, or filling out a form. We use this information to provide you with the product or service that you have requested, and to personalize and continually improve your shopping experience at FlagHouse.

Information We Collect and How it is Used

In many areas of our website, we ask you to provide information via an online form. For instance:

Catalogue Request: In order for us to provide you with a printed catalogue, we require your mailing address.

Email List:  In order to subscribe to our email newsletter, we require your email address. We will not rent, sell, or trade your email address with anyone.

Purchases: We require your name, address, phone number, email address, and credit card information in order to process and deliver your purchases, and send you notifications.

Which Information Can I Access?

You are able to access your account at FlagHouse.ca by logging in and reviewing your personal information we have on file, as you provided. You are able to edit information such as your name, address, phone number, and email address.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser (but does not identify a user’s name or address). Every time you visit our website, information is collected so that we may better understand what our customers want when they visit FlagHouse.ca.

Cookies allow you to place items in your shopping cart, and continue shopping on our site. If you compile a shopping cart and wish to return to the site later to complete your transaction, cookies allow you to save your items.

Cookies also allow us to determine if you had visited FlagHouse.ca previously, or if you clicked an advertisement or link, allowing us to analyze the efficacy of our various marketing initiatives.

It is important to note that, while we do analyze these cookies, they are not reviewed at the user level. The information gathered by these cookies is reviewed as a whole.

Your browser’s “help” area can tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of FlagHouse’s most interesting features, and we recommend that you leave them turned on. 

We have also carefully selected affiliates to apply third-party advertising technology, so that you may be shown our ads on sites where we advertise. This technology utilizes general behavioural information about your visits to our site and the sites where we advertise so that ads can be personalized to your interests. This information-gathering does not include your name, address, or other personal information. If you wish to opt out of  Google Advertising features please visit https://tools.google.com/dlpage/gaoptout/. The information we collect and share through this technology is not personally identifiable.

Secure Shopping

For your security, orders placed through our site are encrypted using SSL (Secure Socket Layer) technology. It is important to note that email is NOT encrypted, and credit card information should never be shared through email messages.

How to Check the Security of Your Browser

If you see an unbroken key or a closed lock (depends on the browser you use) in lower left or right hand corner of your browser, or if the URL reads https:// , any information transmitted by this page is secure.

Sometimes, older versions of browsers and some firewalls do not allow for an SSL connection, and in that case, we advise you to call our Customer Care department at 800.793.7900 to complete your transaction safely.

Email Communications

We use email to send you order confirmations and to provide you with information you have requested.

If you have previously signed up for our email newsletter list and no longer wish to receive our messages, you may unsubscribe at any time by clicking one of the "unsubscribe" links provided on any of the newsletters.

Your information will not be sold, rented, or shared with other email marketers for any reason.

Third Party Disclosures

We contract with other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of FlagHouse, our users, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.  We may provide personally identifiable information to other parties for marketing, advertising, or other uses.

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What Choices Do I Have?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such FlagHouse features as saved Shopping Carts and Wish Lists.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


FlagHouse does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use FlagHouse web sites only with the involvement of a parent or guardian. We do not collect or sell the personal information of minors.