Buying From FlagHouse

100% Satisfaction Guarantee | Price Match Guarantee | Contact Us | Bienvenue | Catalogues | Website Accessibility | Return or Cancellation | Damage or Loss | Pricing | Payment Terms | Payment Methods | Purchase Orders and Phone Confirmations | Delivery | Bid Processing | International Orders | Promotions | Substitutions | Gift Certificates

100% Satisfaction Guarantee

FlagHouse promises you will be satisfied, or we will refund 100% of your purchase for up to one full year. Our promise extends even further when you buy any FlagHouse-branded products – guaranteed for two years. Only at FlagHouse!

Price Match Guarantee

At FlagHouse, we promise you great prices and enduring value every day. We want you to always enjoy the quality and service you expect from us with the assurance that you're buying at the best price.

If you find a current, lower advertised price on any item we sell, send us the ad and we will match or beat that price. It's that simple.

Advertised prices must be in Canadian dollars for the same "in stock" model, brand and part number, offered by an authorized dealer, and applicable within the same geographic area as we operate.

The Price Match Guarantee does not apply to advertising errors or misprints, restricted offers, rebates, coupons, premiums, free or bonus offers, loyalty programs, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers, or to items we advertise as being limited in quantity. Price matching is limited to product price only and not shipping and handling, taxes or service fees. We may limit the quantities of price-matched items, and limit quantities sold to a customer. The guarantee may be modified or discontinued at any time without notice.

Contact Us

By Phone: 8:00am - 6:00pm (ET) Monday through Friday at 800.265.6900 or 416.495.8262.
To place your order, please have your credit card or purchase order available.

For all other communications: You are welcome to fax, mail or email us questions, comments or bid requests any time of day, and we will promptly respond during regular business hours.

Fax: 800.265.6922 or 416.495.8536
Mail: 50 East Wilmot Street, Suite 201, Richmond Hill, ON L4B 3Z3
Email: flaghousecanada@flaghouse.com

For website related comments and questions:
Email: webmaster@flaghouse.com

For all other comments:
Email: customerservice@flaghouse.com or contact Customer Service by phone

Bienvenue à FlagHouse.ca

FlagHouse est fière de servir sa clientèle à travers le Canada et nous avons plusieurs représentants bilingues qui se feront un plaisir de vous assister en français. Pour parler avec un représentant en français svp téléphoner au 800.265.6900 / 416.495.8262 option 6.

Catalogues

Catalogue addressed to the wrong individual, or you no longer wish to receive a catalogue? Please call, write or email info@flaghouse.com. Be sure to indicate the full name and mailing address, exactly as printed on the back of the catalogue, and mention which catalogue(s) you wish to stop receiving.

If you wish to request a free catalogue for another individual, please visit our Catalogue Request page.

Website Accessibility

We are committed to making our website content accessible to everyone. If you are not able to access any information, please call us at 800.265.6900 or email customerservice@flaghouse.com for assistance.

Return or Cancellation

If you are not satisfied with your order, rest assured that we will take care of you. To return or exchange merchandise, simply follow the directions on the packing slip enclosed with your order. To return items that were shipped by truck, please call Customer Service for instructions. FlagHouse cannot accept the return of a software, bathing, hygiene, or feeding product unless it is in its unopened original packaging. Please understand that we cannot cancel custom-made items in production, nor accept their return unless defective. A restocking fee of up to 20% may apply.

Damage or Loss

We do our best to prevent damage or loss of your shipment and will work with you to resolve any problems.

• Upon delivery, check the receipt to ensure that you received all cartons and verify that they are in good condition.
• You may refuse any shipment that has sustained loss or damage. If you choose to sign for the shipment, have the driver note any and all damage or loss, no matter how slight. Take photographs and have the driver also note anything that appears out of the ordinary, such as packaging or shrink-wrap not intact, broken pallet, etc.
• Once you accept a shipment that appears to be in good condition, you must open and inspect the cartons for possible concealed damage or loss. IMPORTANT: You have 5 business days from receipt of shipment to report damage or loss that was not notated on the delivery receipt. Carriers will likely deny a claim for concealed damage or loss that was not reported within 5 days.
• Keep the item in the original packing carton for inspection purposes and/or possible reshipment.
• Call Customer Service immediately to report any damage or loss. We will arrange an inspection, handle all negotiations with the carrier on your behalf, and do everything possible to minimize any inconvenience to you.
• If you have utilized your own carrier and damage or loss is to be reported, you must file the claim with the carrier you selected. 

Pricing

Prices are in Canadian dollars and are FOB point of shipment. Item availability and prices are subject to change.

Payment Terms

Public schools, government agencies, and other credit-worthy institutions qualify for open accounts when using an authorized purchase order. Invoices are payable Net 30 Days. To open an account, please provide two trade references and banking information.

Individuals: please provide your check, money order or credit card information with your order.
Download the Credit Application

Payment Methods

We accept payment by check or money order payable to FlagHouse, MasterCard, Visa, American Express, or FlagHouse Gift Certificate. Please note that personal checks must clear before we can ship your order.

Sales Tax

Prices stated do not include either Provincial Sales Tax or Goods and Services Tax. If your organization is exempt from GST, insert your exemption certificate number or provide us with a copy of your exemption certificate. If not, add the GST to the price. Our GST number is R133046763.

Provincial Sales Tax for Ontario customers – add the PST; for BC customers – add the PST to the merchandise and shipping total.

Harmonized Sales Tax - Our prices do not include Harmonized Sales Tax. For participating provinces, Harmonized Sales Tax will be calculated and shown separately on your invoice.

Purchase Orders and Phone Confirmations

When sending purchase orders, please include a contact name and daytime telephone number in case questions arise. Please also reference the FlagHouse order, PO number or the quotation number provided when you call us.

Delivery

• For delivery within the provinces, please add 15% of subtotal or $15 minimum. We add an additional $75 for orders with one or more items that ship by Truck .  For playground equipment, please request a freight quote.
• Please advise if you require inside or residential delivery, or if your facility does not have a loading dock and you require lift-gate service to receive your shipment. We will provide you with a quote for these services. International customers are responsible for any local taxes, duties and import fees.
• For delivery to the territories and areas deemed remote by Canada Post, we will quote and bill shipping charges accordingly.
• If you have any questions, call us!

Bid Processing

Please tell your Purchasing Agents to put FlagHouse on their bid and quotation lists. Our professional bid managers are ready to respond to your requests!
Email: flaghousecanada@flaghouse.com
Mail: FlagHouse Bid Department, 50 East Wilmot Street, Suite 201, Richmond Hill, ON L4B 3Z3

International Orders

We ship products to countries all around the world. We can quote you shipping costs and delivery times in order to ensure that you receive your order on time and at the agreed upon price. Please contact our export specialist, Michael Halloway, directly at 011.1.201.288.7600 ext. 7613 or email Michael.Halloway@flaghouse.com

Promotions

Unless otherwise stated, only one discount or promotion may be applied to an order. Discounts are not valid on CATCH®, Snoezelen®, TheraGym®, Haley’s Joy®, Project Adventure®, GestureTek®, OptiMusic®, playground equipment and surfacing. 

Discounts are not applicable to prior purchases. Exclusions are subject to change.

FlagHouse is not affiliated with any third-party coupon sites. Any Coupon Codes or Offers found on these websites may be outdated or inaccurate.

Substitutions

We continuously update our web site, catalogs, and products. The pictures and descriptions may differ from the product shipped. When specifications change, we will ship products of equal or superior quality.

Gift Certificates

A FlagHouse Gift Certificate is a great way to help support programs or thank special people - Click here